Shipping and delivery

Where we deliver

We deliver within India, to the places our delivery partners reach. If we cannot deliver to your pincode yet, checkout tells you before you pay. We do not ship outside India yet.

What delivery costs

Checkout shows the delivery fee for your pincode before you pay, together with the total. Nothing else is added.

• Free within about 5 km of our studio in Srinagar, then ₹10 for each km beyond that, never more than ₹49. Distance is measured in a straight line to your pincode, so it is approximate.
• Free on orders of ₹999 or more.
• Some pieces and some codes come with free delivery; checkout says so.

How long it takes

• We make every piece to order in our own studio. Most orders leave us within 2 to 4 working days of your payment, or of our confirmation call for cash on delivery.
• Pieces we send a proof for, such as a Nikkah Nama, are lettered and checked by hand. They leave us within 5 to 7 working days after you approve the proof.
• Once on its way, a parcel usually reaches you within 3 to 7 days, depending on where you live.

Where we can, a product’s page shows an estimated delivery window for your pincode, worked out from both. These are the times we plan for. If your order is running late, we tell you why and when to expect it.

Following your order

Your order’s page shows each step as it happens, from being made to being packed and sent. Open it from the link you kept at checkout, or sign in. When your order leaves us, its page shows how it is travelling and the courier’s tracking reference, and if you gave us your email, we write to you. Questions about a delivery: write to us at support@alloccasion.com.

Cash on delivery

Cash on delivery is offered in the areas checkout shows it for. We call you first to confirm the order and your address, and start making it only after that call. Please keep the amount ready when the parcel arrives.

If the address is wrong

Please check your address and phone number at checkout. If you spot a mistake, write to us straight away: we can change it until the parcel leaves our studio.

If delivery is late

If your order reaches you later than the times above for a reason within our control, you can ask for a full refund. See cancellations, returns and refunds.