Terms of use

Who we are

This shop is run by All Occasion (“All Occasion Calligraphy”, “we”, “us”), Amda Kadal, Srinagar 190023, Jammu and Kashmir. All our details are on contact us.

Using the shop

• You must be 18 or older to order, or order with a parent’s or guardian’s permission.
• Give us true details: your name, phone number, email and delivery address. We use them to make and deliver your order.
• Please do not misuse the shop, for example by trying to break into it, overload it, or collect other people’s data.

Your photos, words and designs

• When you upload a photo or design, or give us names and words to letter, you confirm that you have the right to use them and that they do not break the law or anyone else’s rights. Brand logos, film stills and other people’s artwork usually need their owner’s permission.
• You keep every right in what you upload. You allow us to use it only to make, check, show you and deliver your order, and to keep the records the law asks of us. We never use your photos in our own posts or adverts without asking you first.
• We may refuse or cancel an order whose content is unlawful, hateful or obscene, or uses someone else’s work without permission. If we do, we refund you in full.

Proofs

For pieces that need one, such as a Nikkah Nama, we show you a proof before we make anything, and we make exactly what you approve. Please check every name, date and word. We cannot remake a piece for free because of a mistake in a proof you approved.

Where your piece is made

We make every piece ourselves, in our studio in Srinagar, Kashmir. The country of origin of everything we sell is India.

Colours and handwork

Printed colours can look a little different from your screen, and hand-finished pieces vary slightly from one to the next. That is how they are made, not a fault.

Frames

If you choose a frame, we fit your piece into it by hand in our workshop; a printed frame is printed with your design. The preview shows where the frame sits on your design: what lies under the frame is covered by it. Wood grain and finish vary a little from frame to frame, as natural materials do. The frame's price is added to the piece's and shown before you pay.

Prices and payment

• Prices are in Indian rupees. We are not registered under GST, so no GST is charged on them. The total you see at checkout is what you pay, with delivery included.
• You can pay online through our payment provider, Razorpay, by UPI, card or net banking, or by cash on delivery where we offer it. For cash on delivery, we call you to confirm before we make anything.
• If we ever show a price wrongly by an obvious mistake, we tell you before making anything. You can go ahead at the right price, or cancel for a full refund.
• Coupons and offers apply as described where you use them. They cannot be exchanged for cash.

Invoices

We are not registered under GST, so we do not issue GST tax invoices. Every order gets a bill of supply with no GST on it, and a credit note for a refund made after it. You find them on your order page, to print or keep as a PDF.

Delivery, cancellations and returns

Our shipping and delivery and cancellations, returns and refunds policies are part of these terms.

Your account

You do not need an account to order. If you make one, you sign in with your email and a password; we check your email once with a code when you create it, and again if you forget your password. You can add two-step sign-in with an authenticator app. Please keep your password and your email account secure: anyone who can read your email can set a new password. When you create an account, orders you placed earlier with the same email and the same mobile number join it; any order that matches only one of them stays on its own link.

Reviews

If you review a piece, we may show your review and rating on the shop. We remove reviews that are abusive, unlawful or not about the piece.

Our responsibility

We make every piece with care and put right what we get wrong, as our returns policy says. As far as the law allows, our responsibility for an order is limited to the amount you paid for it, and we are not responsible for losses we could not reasonably have foreseen. Nothing here limits a responsibility the law does not allow us to limit, or your rights under the Consumer Protection Act, 2019.

Things outside our control

If floods, strikes, network outages or similar events outside our control delay or stop an order, we tell you. You can wait, or cancel for a full refund of anything not yet delivered.

Changes to these terms

We may update these terms. The version on this page when you place an order applies to that order.

Law and disputes

These terms are governed by the laws of India. If a dispute cannot be settled by talking to us, the courts at Srinagar, Jammu and Kashmir decide it. This does not take away your right to go to a consumer commission.

Contact and grievances

Write to us at support@alloccasion.com. Our grievance officer’s details are on contact us.